Age & rider readiness
Minimum age is 18. If you’re new to scooters or e-bikes, we recommend a short practice ride near the pickup area before exploring further.
- Follow traffic rules.
- Ride at a safe speed.
To keep your city experience smooth and safe, please check the requirements before pickup.
Minimum age is 18. If you’re new to scooters or e-bikes, we recommend a short practice ride near the pickup area before exploring further.
Bring a valid ID matching the main rider. Our team uses it to confirm your booking details and issue the rental.
Helmet rules depend on the selected option. If a helmet is included, wear it from the first minute. If it isn’t included, our team will tell you what’s required before the ride starts.
A calm, clear handoff process so your sightseeing starts on time.
Availability may change. Final confirmation is done by our team.
Show your ID and the name used for the booking. If a helmet is required, we confirm it here before pickup.
We do a brief fit and readiness check. Your vehicle should be charged before handoff, so you can focus on exploring.
We confirm controls, then share route suggestions for a smooth city experience. Follow traffic rules and ride at a safe speed.
Late return policy: if you return later than your booked time, the deposit refund depends on the scheduled adjustment and final inspection.
Advisory reminders to help you stay comfortable and in control during your scooter or e-bike sightseeing.
Stay in bike lanes where available, signal before turns, and keep an eye on pedestrians and parked cars. This is an advisory note, not a guarantee.
Choose a pace that matches road conditions and visibility. If you feel unsure, slow down and regroup. Your city experience is more enjoyable when you ride within your comfort level.
Helmet policy depends on your selected option. Wear it whenever required or included, and adjust the strap so it sits correctly.
Near the booking area: Availability may change. Final confirmation is done by our team.
Stand upright, keep both hands on the handlebar, and avoid sudden steering inputs. Small, smooth corrections help on turns and route suggestions.
Allow extra time to park, dock, and check in. Late return may affect your deposit based on the late return policy shown on the return and deposit notes.
Read return and deposit notesRain, potholes, and low light can make riding harder. Adjust your route suggestions and ride readiness accordingly.
See FAQInspection-based return. Deposit is refunded after our team completes a quick check and confirms the scooter or e-bike is returned in ready condition.
Late returns may reduce or delay the deposit refund, especially if the vehicle is needed for the next pickup window.
We review the bike condition during return. If any parts are missing or damaged beyond normal sightseeing wear, we may adjust the deposit.
Deposit return happens after inspection confirmation. Availability may change. Final confirmation is done by our team.
Availability, matching, and confirmations—answered in plain terms.
Availability may change. Final confirmation is done by our team.
For most riders we require an ID, and we follow a helmet policy when it is included. If a helmet is included, you can ride with it on-site. If it is not included for your option, you should bring one.
Follow traffic rules, and wear a helmet if required or included. Ride at a safe speed.
We match the ride option to your pickup time and rider details. If an option shows Limited or Sold out, we may suggest a different option for your city experience.
Final confirmation is done by our team, based on availability.
Most rentals include a deposit. The deposit is returned after return inspection, when the scooter or e-bike is checked back in according to condition.
Late return policy: late returns may affect deposit handling depending on how much time is exceeded.
Let our team know as soon as possible. Availability may change, and we will confirm the updated pickup details when possible.
Follow traffic rules, and wear a helmet if required or included.
No. Safety guidance is advisory. We recommend: Follow traffic rules, wear a helmet if required or included, and ride at a safe speed.
We cannot guarantee outcomes.
Looking for the checklist?
See pickup, ride readiness, and return steps